Wynn x EHL Hospitality Management Certified Program

Immerse yourself in the world of hospitality with the Wynn x EHL Hospitality Management Certified Program. Jointly presented by Wynn and the EHL Hospitality Business School, this transformative educational experience has been meticulously crafted to empower and elevate young hospitality industry professionals. This comprehensive, three-module program will provide valuable vocational training to further enhance participants' practical abilities and allow them to develop the skills and knowledge needed to succeed in today's dynamic environment. Come unlock your true potential in hospitality management with Wynn.

Dates and Location:

June to October, 2025

Wynn Macau

Tuition:*

MOP 12,800 for the three-module program

with course certification upon completion,

or MOP 4,500 per module with certificate of participation.

*10% discount for enrollment before June 10, 2025.

**The modules will be conducted in English.

Enrollment Deadlines:

Three-module Program: June 15, 2025

Module 1: June 15, 2025

Module 2: September 5, 2025

Module 3: October 3, 2025

Enrollment is available on a first-come, first-served basis.

For enquiries, please contact us via email at wynneducationaltour@wynnpalace.com.

ENROLL NOW

A Line of Elite Trainers

Meygan Gerber

Consultant Trainer

EHL Graduate School

Franck Louveau

Consultant Trainer

EHL Graduate School

Guy Llewellyn

Assistant Professor

EHL Singapore Campus

Module 1

Traditional luxury to personalized service. An unreasonable hospitality journey

9:30 am – 6:00 pm, June 21–22, 2025
Wynn Macau
This two-day training program enhances hospitality professionals' emotional intelligence, listening skills, creativity, agility, and collaboration. Participants will learn to read guests' emotions and body language, fostering deeper connections and informed decision-making. They will develop active listening techniques to ensure meaningful communication and understand guest needs better.

Through solution-driven approaches, the module encourages creativity and agility to adapt to changing circumstances and provide innovative solutions. It also promotes collaboration, highlighting the importance of teamwork and leveraging diverse skills to achieve shared goals.

RESERVE YOUR SPOT

Traditional luxury to personalized service. An unreasonable hospitality journey

RESERVE YOUR SPOT

Module 2

Human Touch: Driving Change in Hospitality

9:30 am – 6:00 pm, September 20–21, 2025
Wynn Macau
This two-day module emphasizes sustainable practices supported by AI, focusing on balancing technology with genuine human interactions to ensure technology enhances rather than detracts from the guest experience. It also highlights the role of hospitality in driving social impact, using AI to support social goals like reducing inequalities (SDG 10) and promoting decent work and economic growth (SDG 8).

By integrating these elements, participants can deliver personalized, sustainable, and socially responsible service, elevating the guest experience and contributing to broader societal goals.

RESERVE YOUR SPOT

Human Touch: Driving Change in Hospitality

RESERVE YOUR SPOT

Module 3

Data-Driven Decision Making for the Hospitality Industry

9:30 am – 6:00 pm, October 18–19, 2025
Wynn Macau
This two-day training program equips young professionals in the hospitality sector with essential data-driven decision-making skills utilizing Excel and pivot tables. It acquaints participants with creating and analyzing descriptive statistics and provides the skills needed for future data analysis, including data preparation, variable creation, formatting, pivot tables, dashboards, and visualizations.

Through interactive exercises, hands-on practice, and guided instruction, participants will develop core competencies for analyzing complex datasets and creating actionable insights. This module ensures that participants hone the competencies needed for the current hospitality landscape and the foundation for inferential data analytics.

RESERVE YOUR SPOT

Data-Driven Decision Making for the Hospitality Industry

RESERVE YOUR SPOT

Our Terms

Terms & Conditions

1. Enrollment Deadlines:

• Three-module Program: June 15, 2025

• Module 1: June 15, 2025

• Module 2: September 5, 2025

• Module 3: October 3, 2025

• Enrollment is available on a first-come, first-served basis.

2. Payment: The program fee must be fully paid upon enrollment. The program fee can be paid via credit card or mobile wallet.

3. Cancellation, withdrawal, and refund policy:

• Cancellations must be submitted in writing by email to: wynneducationaltour@wynnpalace.com

• 50% of the program fee will be refunded for cancellation requests received on or before June 15, 2025.

• The program fee will not be refunded for cancellation requests received on or after June 16, 2025.

4. Name Registration: Applicants must enroll using their full legal name as shown on their government-issued ID. No name changes or substitutions are permitted after enrollment.

5. Certificate of Completion: Participants who complete all three modules will be issued a Wynn x EHL Hospitality Management Certified Program certificate, whereas participants who attend selected modules will be issues a certificate of completion for the specific course.

6. By enrolling in the Program, applicants understand and agree that photos and/or videos will be taken during the class. Applicants also agree that Wynn Resorts (Macau) S.A. owns the right to use and publish these photos and/or videos, which may contain images of the applicants, for promotional purposes, without prior notice.

7. Wynn Resorts (Macau) S.A. reserves the right, at its sole discretion, to modify, amend or suspend the program. Wynn Resorts (Macau) S.A.'s interpretation of all terms and conditions shall be final.

Learn more about the EHL Hospitality Business School

Dedicated Room Offer

Applicants who wish to book a room for the purpose of attending this program can enjoy a special rate offered by Wynn. For more details, please email roomreservations@wynnmacau.com or call (853) 8986 9966. Kindly note that room availability is subject to confirmation.